Operate with confidence
Software is never finished. SISMOO's managed support service keeps your applications and infrastructure running smoothly — with 24×7 monitoring, rapid incident response and continuous improvement.
Service tiers
- Essential — business-hours support with email and ticket-based engagement.
- Business — extended-hours support with SLA-backed response times and a named success manager.
- Enterprise — 24×7 critical-incident support with embedded site reliability engineers.
What's included
- Application support — bug fixes, configuration changes, minor enhancements
- Infrastructure operations — patching, scaling, backup verification
- Monitoring & alerting — proactive detection before users notice
- Incident response — root cause analysis and post-mortems
- Performance tuning — quarterly reviews of latency, throughput and cost
- Security updates — timely patching of dependencies and platforms
- Quarterly business reviews with SISMOO leadership
SLA highlights
- Critical (P1): 15-minute response, 4-hour resolution
- High (P2): 1-hour response, 8-hour resolution
- Medium (P3): 4-hour response, 2-business-day resolution
- Low (P4): 1-business-day response
